Grievance Redressal
Last updated: October 16, 2026
1. Our Commitment
We want every client and visitor to feel heard. If you are unhappy with our service, our team or how we handled your personal data, please tell us. We will listen, look into it fairly, and reply within the timelines below. You will not be treated differently for making a complaint.
2. What You Can Raise With Us
- Service concerns, such as delays, errors or poor communication.
- Fees, billing or the terms of your engagement agreement.
- Issues with a mutual fund or insurance transaction we helped you with.
- Privacy concerns or requests about your personal data.
- Anything on our Website or in our content that you believe is wrong or misleading.
3. Level 1: Write to Our Grievance Officer
Grievance Officer: Anuj Kesarwani
Email: anuj@zenithfinserve.in
Phone: +91 95194 43444
Please use the subject line “Grievance” and include your full name, phone number, email, client details if any, a short description of the issue, the date it happened, and copies of any supporting documents. This helps us act faster.
| Step | Our timeline |
| We acknowledge your complaint | Within 48 hours of receiving it |
| We look into it and share our findings | Within 15 working days |
| If we need more time or information | We will tell you why and give you an update date |
4. Level 2: Escalation
If you do not hear from us within 15 working days, or you are not satisfied with our reply, write to us again with the subject line “Escalation” and quote your earlier complaint. Send it to anuj@zenithfinserve.in. We will review the case again and reply within 15 working days of the escalation.
5. Level 3: Outside Options
If your issue is still not settled, you can approach the following bodies, depending on the type of complaint:
| Type of issue | Where to go |
| Mutual fund scheme, fund house or registrar (RTA) issues | Write first to the fund house or its registrar. If unresolved, file a complaint on SEBI SCORES (https://scores.sebi.gov.in). If you are still not satisfied, you can use SEBI’s Online Dispute Resolution portal (https://smartodr.in). |
| Insurance policy or claim issues | Write to the insurer’s grievance team. If unresolved, use IRDAI’s Bima Bharosa portal (https://bimabharosa.irdai.gov.in) or approach the Insurance Ombudsman for your area. |
| Personal data and privacy | Once it is operational, the Data Protection Board of India, as provided under the Digital Personal Data Protection Act, 2023. |
| Consumer service disputes | National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in), or the Consumer Commission under the Consumer Protection Act, 2019. |
Please note: Zenith Finserve is not a SEBI registered intermediary, so SEBI complaint systems cover mutual fund houses, registrars and other regulated entities, and not Zenith Finserve itself. Regulators have their own rules on timelines and which complaints they accept.
6. How We Handle Your Complaint
- We log every complaint with a reference number and the date received.
- A person who was not directly involved reviews it where possible.
- We speak to you, check records, and explain our decision in plain words.
- We keep complaint records for 5 years and use them to improve our service.
7. Contact Us
Zenith Finserve
Email: anuj@zenithfinserve.in
Phone: +91 95194 43444
Website: https://zenithfinancialmanagement.com/